Why 24/7 Technical Support Actually Matters in 2025 (And How to Get It Right)
The business world doesn't sleep anymore. Your customers are placing orders at midnight, employees are logging in from different continents, and critical systems need to function around the clock. Yet many companies still treat after-hours technical issues like an afterthought. Here's what most businesses miss: downtime doesn't wait for business hours. When your learning management system solutions crash during peak training season, or when your quality assurance testing services hit a snag during weekend deployments, those delays compound fast. We've seen organizations lose entire quarters because they assumed their technology support services could handle emergencies with skeleton crews. The math is brutal - a single hour of downtime for enterprise systems can cost anywhere from $100,000 to over $1 million, depending on your industry. But throwing more people at the problem isn't the answer either. Effective global support services require strategic thinking abou...